If a student has a complaint about a grade obtained in a course, the student should attempt to address the concern with the instructor of record for the course. If the student is unable to resolve the grade complaint with the instructor, the student may choose to file a formal grievance, as described in the Student Grievance Policy.
Undergraduate students should direct inquiries regarding conduct complaints to the Office of the Dean of Students.
Graduate students should direct inquiries regarding conduct complaints to the Division of Graduate Studies.
While the University encourages students to work through internal university processes for resolution of their concerns, students may also file external complaints with the agencies identified below.
For complaints alleging consumer protection violations, including, but not limited to fraud and false advertising:
Oregon Department of Justice, Consumer Protection Division
Phone: 877-877-9392
Consumer Complaint Form
For complaints regarding discrimination/harassment or UO Online:
The Higher Education Coordinating Commission for the State of Oregon
Phone: 503-378-5690
For complaints regarding accreditation and other quality of education concerns:
The Northwest Commission on Colleges and Universities
Phone: 425-558-4224
State Authorization Reciprocity Agreement (SARA) Complaint Process
The University of Oregon participates in the State Authorization Reciprocity Agreement (SARA) through the Oregon Higher Education Coordinating Commission (HECC). Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint.
Students may contact the Higher Education Coordinating Commission: 3225 25th St. SE, Salem, OR 97302 or by sending an email to complaints@hecc.oregon.gov.
Students may also access our Complaints web page or visit the complaints page at NC-SARA’s website.
About SARA
The University of Oregon makes our online programs and courses available to students in every state. Regulations implemented as an amendment to the Higher Education Act of 1965 impact State Authorization regulations pertaining to UO Online. To ensure that we comply with these regulations, the University of Oregon is an approved institution of the National Council for State Authorization Reciprocity Agreements (NC-SARA). Under this membership, the University is authorized to provide online courses to residents of all member states. States and US territories that are members of the State Authorization Reciprocity Agreement (SARA) agree to impose no additional fees on institutions from SARA member states.
Out-of-State Complaint Process
UO Online students who maintain a physical presence outside of Oregon may file a formal complaint with their home state authorizing agency if they are unable to resolve the complaint through the internal process. The student complaint contact process is provided for all states below.
Alabama
State Portal Entity Contact
Ron Leonard
Director of Special Initiatives
334.242.2211
ron.leonard@ache.edu
State SARA Website
Alabama Commission on Higher Education
100 North Union Street
Montgomery, AL 36104
Alaska
State Portal Entity Contact
Tyler Eggen
Institutional Authorization Program Coordinator
907.465.6741
tyler.eggen@alaska.gov
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Arizona
State Portal Entity Contact
Lanna Dueck
Executive Director
602.529.6649
ldueck.azsara@riosalado.edu
State SARA Website
Arizona SARA Council
2323 W 14th St
Tempe, AZ 85281
Arkansas
State Portal Entity Contact
Alana Colburn
Associate Director of Private Postsecondary Education and Transfer Programs
501.371.2000
alana.colburn@adhe.edu
State SARA Website
Arkansas Department of Education - Division of Higher Education
101 East Capitol Avenue, Suite 300
Little Rock, AR 72201
California (non-SARA state)
California Department of Consumer Affairs
Consumer Information Center
Telephone: 833-942-1120
Student Complaint Process
Colorado
State Portal Entity Contact
Heather DeLange
Director - Office of Private Postsecondary Education
303.862.3005
heather.delange@dhe.state.co.us
Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
Connecticut
State Portal Entity Contact
Sean Seepersad, PhD
Division Director of Academic Affairs
806.947.1837
sean.seepersad@ct.gov
State SARA Website
Connecticut Office of Higher Education
450 Columbus Blvd, Ste 707
Hartford, CT 06103-1841
State Portal Entity Contact
Emily Bjornberg
Senior Consultant
860.947.1824
emily.bjornberg@ct.gov
State SARA Website
Connecticut Office of Higher Education
450 Columbus Blvd, Ste 707
Hartford, CT 06103-1841
Delaware
State Portal Entity Contact
Leigh Weldin
College Success Program Coordinator
302.735.4193
leigh.weldin@doe.k12.de.us
State SARA Website
Delaware Department of Education
401 Federal St, Suite 2
Dover, DE 19901
State Portal Entity Contact
aQuena Simon-Irby
Post-Secondary Education Specialist
302.735.4127
aQuena.Simon-Irby@doe.k12.de.us
State SARA Website
Delaware Department of Education
401 Federal St, Suite 2
Dover, DE 19901
District of Columbia
Primary State Portal Entity Contact
Amy Spies
Compliance Specialist
202.442.4012
amy.spies@dc.gov
State SARA Website
Higher Education Licensure Commission
1050 First Street NE, 5th Floor
Washington, DC 20002
Secondary State Portal Entity Contact
Terasita Edwards
Interim Executive Director
202.654.6128
terasita.edwards@dc.gov
State SARA Website
Higher Education Licensure Commission
1050 First Street NE, 5th Floor
Washington, DC 20002
Florida
State Portal Entity Contact
Brady Lyon
Educational Policy Director
850.245.3200
brady.lyon@fldoe.org
Commission for Independent Education
325 W Gaines Street, Suite 1414
Tallahassee, FL 32399
State Portal Entity Contact
Sonia Browning
Administrative Assistant II
850.245.3210
sonia.browning@fldoe.org
Commission for Independent Education
325 W Gaines Street, Suite 1414
Tallahassee, FL 32399
Georgia
State Portal Entity Contact
Magda Rivers
Deputy Director/GA-SARA Coordinator
770.414.2644
mrivers@gnpec.ga.gov
State SARA Website
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 E Exchange Pl, Suite 220
Tucker, GA 30084
State Portal Entity Contact
Patricia "Pat" Neri
Program Manager
770.414.3235
GASARA@gnpec.ga.gov
State SARA Website
Georgia Nonpublic Postsecondary Education Commission (GNPEC)
2082 E Exchange Pl, Suite 220
Tucker, GA 30084
Hawaii
State Portal Entity Contact
Jayson Horiuchi
Program Administrator
808.586.7327
hpeap@dcca.hawaii.gov
State SARA Website
Hawaii Postsecondary Education Authorization Program (HPEAP) Department of Commerce & Consumer Affairs
PO Box 541
Honolulu, HI 96809
Idaho
State Portal Entity Contact
Tamara Baysinger
State Authorization Manager
208.332.1587
tbaysinger@edu.idaho.gov
Idaho State Board of Education
PO Box 83720
Boise, ID 83720
Illinois
State Portal Entity Contact
Nkechi Onwuameze, PhD
Senior Associate Director for Academic Affairs
217.866.1429
sara@ibhe.org
Illinois Board of Higher Education
1 N Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
State Portal Entity Contact
Daniel Abankwa, Ed. D., MBA
Assistant Director of Academic Affairs
217.866.1440
sara@ibhe.org
Illinois Board of Higher Education
1 N Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
Indiana
State Portal Entity Contact
Ross Miller
Director of State Authorization and Reciprocity
317.232.1033
rmiller@che.in.gov
State SARA Website
Indiana Commission for Higher Education / Indiana Board for Proprietary Education
101 W Ohio St, Suite 300
Indianapolis, IN 46204-4206
Iowa
State Portal Entity Contact
Lisa Pundt
Postsecondary Authorization Administrator
515-210-8563
lisa.pundt@iowa.gov
Bureau of Iowa College Aid - Iowa Department of Education
400 E 14th Street
Des Moines, IA 50319
State Portal Entity Contact
Keyli Keifer
Compliance Officer
515-971-2186
keyli.keifer@iowa.gov
Bureau of Iowa College Aid - Iowa Department of Education
400 E 14th St
Des Moines, IA 50319
Kansas
State Portal Entity Contact
Jennifer Armour
Associate Director Academic Affairs
785.430.4288
jarmour@ksbor.org
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
Kentucky
State Portal Entity Contact
Ms. Jevonda Keith
Director of State Authorization and Reciprocity
502.892.3031
jevonda.keith@ky.gov
State SARA Website
Kentucky Council on Postsecondary Education
100 Airport Road, Third Floor
Frankfort, KY 40601
State Portal Entity Contact
Kathy Garrett
Senior Associate Academic Common Market State Coordinator
502.892.3082
kathy.garrett@ky.gov
State SARA Website
Kentucky Council on Postsecondary Education
100 Airport Road, Third Floor
Frankfort, KY 40601
Louisiana
State Portal Entity Contact
LeAnn Detillier
Assistant Commissioner for Program Administration
225.342.4253
leann.detillier@laregents.edu
State SARA Website
Louisiana Board of Regents
1201 N Third St, Suite 6-200
Baton Rouge, LA 70802
Maine
State Portal Entity Contact
Michael T. Perry
Director of Higher Education & Educator Supports
207.441.1718
michael.t.perry@maine.gov
State SARA Website
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
Maryland
State Portal Entity Contact
Alexandra (Alix) Chaillou
Associate Director, Institution Review
410.767.3293
Alexandra.Chaillou@maryland.gov
State SARA Website
Maryland Higher Education Commission
6 N Liberty St, 10th Floor
Baltimore, MD 21201
Massachusetts
State Portal Entity Contact
Alex Nally
Deputy General Counsel
617.994.6955
anally2@dhe.mass.edu
State SARA Website
Massachusetts Department of Higher Education
One Ashburton Pl, Rm 1401
Boston, MA 02108
State Portal Entity Contact
Tiamekia Cezaire
Paralegal and Regulatory Affairs Specialist
617.994.6963
TCezaire@dhe.mass.edu
State SARA Website
Massachusetts Department of Higher Education
One Ashburton Pl, Rm 1401
Boston, MA 02108
Michigan
State Portal Entity Contact
James R. Farhat
Departmental Specialist, Employment & Training, Post Secondary & State Approving
517.256.8670
farhatj@michigan.gov
State SARA Website
Michigan Department of Labor and Economic Opportunity
P.O. Box 30805
Lansing, MI 48909
State Portal Entity Contact
Alexander Henderson
Departmental Analyst, Employment & Training, Post Secondary & State Approving
517.331.7565
hendersona18@michigan.gov
Michigan Department of Labor and Economic Opportunity
P.O. Box 30805
Lansing, MI 48909
Minnesota
State Portal Entity Contact
Betsy Talbot
Manager of Institutional Licensing and Registration
651.259.3965
betsy.talbot@state.mn.us
Minnesota Office of Higher Education
1450 Energy Park Dr, Suite 350
Saint Paul, MN 55108
State Portal Entity Contact
Kate McCartan
Institutional Monitoring Specialist
651.259.3912
kate.mccartan@state.mn.us
Minnesota Office of Higher Education
1450 Energy Park Dr, Suite 350
Saint Paul, MN 55108
Mississippi
State Portal Entity Contact
Dr. Sheriece Robinson
Director of Regulatory Affairs
601.432.6336
srobinson@mississippi.edu
State SARA Website
Mississippi Commission on College Accreditation
3825 Ridgewood Rd
Jackson, MS 39211
Missouri
State Portal Entity Contact
Joshua Fischer
Program Specialist
573.751.2361
Joshua.Fischer@dhewd.mo.gov
Missouri Department of Higher Education and Workforce Development
PO Box 1469
Jefferson City, MO 65102-1469
Montana
State Portal Entity Contact
Joe Thiel
Interim Deputy Commissioner for Academic, Research, and Student Affairs
(406) 449-9134
StateAuthorization@montana.edu
Montana University System
P.O. Box 203201
Helena, MT 59602-3201
Nebraska
State Portal Entity Contact
Kathleen L. Fimple, PhD
Academic Programs Officer
402.471.0030
kathleen.fimple@nebraska.gov
Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005
Nevada
State Portal Entity Contact
Terina Caserto
Senior Analyst, Academic and Student Affairs
775.784.3442
tcaserto@nshe.nevada.edu
State SARA Website
Nevada System of Higher Education
2601 Enterprise Rd
Reno, NV 89512
New Hampshire
State Portal Entity Contact
Nicholas W. Marks, Ed.D.
Administrator | Higher Education
603.271.0257
nicholas.w.marks@doe.nh.gov
New Hampshire Department of Education
101 Pleasant St
Concord, NH 03301
State Portal Entity Contact
Laura A. Stoneking
Administrator
603.271.4196
laura.a.stoneking@doe.nh.gov
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
New Jersey
State Portal Entity Contact
Eric Taylor, Esq.
Director, Office of Licensure
609.984.3738
eric.taylor@oshe.nj.gov
New Jersey Office of the Secretary of Higher Education
20 W State St, 4th Fl - PO Box 542
Trenton, NJ 08625
New Mexico
State Portal Entity Contact
Alicia Armijo
Constituent Services Coordinator & NC-SARA Coordinator
505.476.8411
alicia.armijo@hed.nm.gov
New Mexico Higher Education Department
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
New York
State Portal Entity Contact
Andrea Richards
Supervisor of Higher Education Programs
518.474.1551
IHEauthorize@nysed.gov
New York State Education Department
89 Washington Ave
Albany, NY 12234
North Carolina
State Portal Entity Contact
Terrence R. Scarborough, M.P.A.
Director of SARA North Carolina
919.248.4667
terrence@saranc.org
State SARA Website
North Carolina State Education Assistance Authority
PO Box 41349
Raleigh, NC 27629
North Dakota
State Portal Entity Contact
Claire Gunwall
Director of Academic Affairs & Workforce Innovation
701.328.4140
claire.gunwall@ndus.edu
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
State Portal Entity Contact
Lisa Johnson
Vice Chancellor for Academic and Student Affairs
701.328.4143
lisa.a.johnson@ndus.edu
North Dakota University System
600 E Boulevard Ave, Dept 215
Bismarck, ND 58505-0230
Ohio
State Portal Entity Contact
Matt Exline
Senior Director of Program Approval Operations
617.728.3095
mexline@highered.ohio.gov
Ohio Department of Higher Education
25 South Front St
Columbus, OH 43215
Oklahoma
State Portal Entity Contact
Elizabeth Walker
Coordinator for Academic Affairs Administration
405.225.9154
lwalker@osrhe.edu
State SARA Website
Oklahoma State Regents for Higher Education
655 Research Pkwy, Ste 200 - PO Box 108850
Oklahoma City, OK 73101-8850
State Portal Entity Contact
Stephanie Beauchamp, Ed.D.
Associate Vice Chancellor for Academic Affairs
405.225.9399
sbeauchamp@osrhe.edu
State SARA Website
Oklahoma State Regents for Higher Education
655 Research Pkwy, Ste 200 - PO Box 108850
Oklahoma City, OK 73101-8850
Oregon
State Portal Entity Contact (primary)
Veronica Dujon
Director, Office Academic Policy and Authorization
503.508.1790
veronica.dujon@hecc.oregon.gov
Oregon Higher Education Coordinating Commission
3225 25th St SE
Salem, OR 97302
State Portal Entity Contact (secondary)
Rebecca Fuller
Operations & Policy Analyst
971.301.3455
rebecca.fuller@hecc.oregon.gov
Oregon Higher Education Coordinating Commission
3225 25th St SE
Salem, OR 97302
State Portal Entity Contact (tertiary)
Michael Ralls
Education Program Specialist
503.979.6001
michael.ralls@hecc.oregon.gov
Oregon Higher Education Coordinating Commission
3225 25th St SE
Salem, OR 97302
State Portal Contact (quaternary)
Donald O'Dell
Compliance Specialist
503.507.6307
donald.odell@hecc.oregon.gov
Oregon Higher Education Coordinating Commission
3225 25th St SE
Salem, OR 97302
Pennsylvania
State Portal Entity Contact
Gina Wetten
Higher Education Associate II
717.265.7723
giwetten@pa.gov
State SARA Website
Pennsylvania Division of Higher Education, Access, and Equity
333 Market St
Harrisburg, PA 17126
Puerto Rico
State Portal Entity Contact
Neydaliz Vega
Economic Program Analyst
787-722-2121 ext 3809
nvega@estado.pr.gov
Puerto Rico State Department - Education Department
PO Box 9023271
San Juan, PR 00902-3271
Rhode Island
State Portal Entity Contact
Rebecca Ryan
Coordinator of Veterans Education and State Approving Agency
401.736.1164
rebecca.ryan@riopc.edu
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd
Warwick, RI 02886-1304
South Carolina
State Portal Entity Contact
Argentini Anderson, Ph.D.
Assistant Director, Academic Affairs
803.737.2276
aanderson@che.sc.gov
South Carolina Commission on Higher Education
1122 Lady St, Suite 400
Columbia, SC 29201
State Portal Entity Contact
Yolanda Diane McCree
Senior Licensing Program Coordinator
803.856.0041
YMcCree@che.sc.gov
South Carolina Commission on Higher Education
1122 Lady St, Suite 400
Columbia, SC 29201
South Dakota
State Portal Entity Contact
Katie Hubbart
Academic Affairs Specialist - South Dakota SARA Coordinator
605.773.3455
katie.hubbart@sdbor.edu
South Dakota Board of Regents
306 E Capitol Ave, Suite 200
Pierre, SD 57501
Tennessee
State Portal Entity Contact
Julie Woodruff
Senior Compliance Counsel, Regulatory Compliance Division
615.253.8857
julie.woodruff@tn.gov
Tennessee Higher Education Commission
312 Rosa L. Parks Ave, 9th FL
Nashville, TN 37243
Texas
State Portal Entity Contact
Cathie A. Maeyaert, J.D.
Director – Private Postsecondary Institutions
512.427.6527
cathie.maeyaert@highered.texas.gov
State SARA Website
Texas Higher Education Coordinating Board
PO Box 12788
Austin, TX 78711
State Portal Entity Contact
Crystal Batlin
Program Specialist II, Workforce Education
512.427.6213
crystal.batlin@highered.texas.gov
State SARA Website
Texas Higher Education Coordinating Board
PO Box 12788
Austin, TX 78711
U.S. Virgin Islands
State Portal Entity Contact
Camille McKayle
Provost and Vice President of Academic Affairs
340.693.1200
cmckayl@uvi.edu
University of the Virgin Islands
#2 John Brewers Bay
St Thomas, VI 00802
Utah
State Portal Entity Contact
Cynthia "Cyd" Grua
Office of the Commissioner for Higher Education
801.646.4768
cgrua@ushe.edu
State SARA Website
Utah System of Higher Education - Board of Regents Building, The Gateway
60 South 400 West
Salt Lake City, UT 84101
Vermont
State Portal Entity Contact
Cassandra Ryan
Director of Regulatory Compliance
802.595.2757
cassandra.ryan@vermont.gov
Vermont Agency of Education
1 National Life Dr, Davis 5th Fl
Montpelier, VT 05620
Virginia
State Portal Entity Contact
Darlene Derricott
Director of Academic Services
804.225.2621
darlenederricott@schev.edu
State SARA Website
State Council of Higher Education for Virginia
101 N 14th St, 9th Floor
Richmond, VA 23219
Washington
State Portal Entity Contact
Sam Loftin, J.D.
Director of Consumer Protection
360.753.7866
saml@wsac.wa.gov
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
West Virginia
State Portal Entity Contact
Lucy Kefauver
Director of Online Learning
304-205-6073 | ext. 56073
lucy.kefauver@wvhepc.edu
State SARA Website
West Virginia Higher Education Policy Commission
2001 Union Carbide Drive
South Charleston, WV 25303
Wisconsin
State Portal Entity Contact
Paige Smith
Chief Compliance Officer
608.265.2273
psmith@uwsa.edu
State SARA Website
University of Wisconsin System Administration, Office of Compliance & Integrity
1220 Linden Drive, Room 1840
Madison, WI 53706
Wyoming
State Portal Entity Contact
Rob Dennis
Chief Operating Officer
307.777.7013
rob.dennis@wyo.gov
State SARA Website
Wyoming Community College Commission
2300 Capitol Ave, 5th Fl, Ste B
Cheyenne, WY 82002